Litigation Data Analyst (Second Shift) Job at KLDiscovery

KLDiscovery is hiring for the role of Litigation Data Analyst!

Responsibilities of the Candidate:

• Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
• Extract, transform and load data to hosted platforms via custom plugins or flat files
• Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
• Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
• Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
• Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc.
• Pick up tasks from internal task system, while adhering to internal SLA’s (service-level agreement)
• Attend team meetings and company town-halls

Requirements:

• Bachelor's degree or professional experience (1+ years)
• Knowledge of Microsoft Office; specifically, Microsoft Excel
• Strong attention to detail, while managing multiple tasks
• Critical thinking skills and ability to retain complex work direction
• High technical aptitude or the ability to learn quickly
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skill