Learning Support Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Learning Support Analyst!

Responsibilites of the Candidate:

• Create, monitor, and close/action Salesforce and Service Desk cases in a timely manner, meeting Service Level Expectations (SLE).
• Manage live chats.
• Manage respective cases including following up on open issues, assisting with issue resolution, escalating issues, and working directly with referral teams.
• Ensure customer satisfaction by proper escalation within a quick turnaround time.
• Answer inquiries in areas such as content, learning organization, contacts, e-learning guides, and other learning-related information.
• Flag any process-related issues immediately with the lead and propose solutions to fix them.
• Be flexible based on business requirements.
• Identify process improvements and work toward implementing them with the help of the team lead.
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system.
• Participate in systems testing as required.
• Take on additional responsibilities as needed.
• Become a subject matter expert by learning all concepts, acting as a point of contact for new hires, and helping them process without hassles.

Requirements:

• 1–3 years of proven working experience as a Customer Service Executive / Customer Support.
• Knowledge and working experience on any Learning Management System (LMS).
• Strong written and verbal communication skills (must be an effective communicator).
• Excellent customer service skills with the ability to interact with customers globally.
• Intermediate to advanced capabilities in word-processing and Excel.
• Ability to prioritize time and work on multiple tasks with ongoing deadlines.
• Strong interpersonal skills and ability to interact well with multiple teams.