Learning Operations Associate Job in Bengaluru at Accenture

Accenture is hiring for the role of Learning Operations Associate!

Responsibilities of Candidate:

• Organize and ensure all sessions have end to end support
• Pro-actively escalate high-level issues
• Manage onsite activities and prepping for session
• Coordinate between all stakeholders, vendors, faculties before and during the session
•  Work with teams to ensure the delivery of the session is seamless communicating necessary requirements
• Consult with other teams as needed and maintain good relationships
• Ensures backup plan is communicated to SME/Team/Lead when necessary
• Provides pre-session and post session support for virtual training sessions.
• Support trainings as per the business requirements
• Manage all types of virtual training
• Review and understand session requirements
• Resolve faculty and learner questions
• Ensure a high standard of customer service is maintained
• Provide dedicated support in a proactive manner on assigned virtual sessions, being available for assistance throughout the duration of such sessions
• Actively manage leaner expectations and monitor satisfaction
• Escalate appropriate issues to Learning Products Support according to current agreed-upon standards and processes in a timely manner
• On the day no training assigned to support. Available hours to utilized as per the process
• Play an advisory role while hosting the session. Develop deep understanding of the customer’s business objective and expectations for the program.

Requirements:

• Basic analytical skills 
• Ability to interpret and work within the training policies
• Excellent verbal and written communication skills
• Excellent understanding of quality control and risk management
• Ability to work effectively in a team environment with revolving shift
• Strong time management and priority setting
• Comfortable speaking to large audiences
• Good business application skills (e.g., Microsoft Excel, PowerPoint)
• Good Interpersonal skills
• Basic understanding of quality control
• Basic understanding on virtual platform (MS Teams)
• High Attention to detail
• Strong written and verbal communication skills
• English language proficiency required
• Multi-cultural awareness
• Critical thinking skills and problem solving
• Conflict resolution, facilitation, negotiation
• Time management
• Customer service focused
• Strong organizational skills and an ability to multi-task
• Attention to accuracy and quality

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate.