Learning Experience Designer Job at TTEC

TTEC is hiring for the role of Learning Experience Designer!

Responsibilities of the Candidate:

• Optimize and Manage the Knowledge Base – Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals.
• Design and Develop Learning Solutions – Create engaging e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories.
• Facilitate Research and Usability Assessments – Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights and continuously improve learning experiences.
• Leverage Learning Data and Analytics – Track performance metrics, generate reports, and apply insights to enhance training effectiveness and learner outcomes.
• Ensure Quality and Governance – Oversee content quality control, governance, and continuous improvement within the knowledge base and LMS.
• Collaborate Across Teams – Work closely with SMEs, project managers, training teams, and instructional designers to develop high-impact learning solutions.
• Enhance the Learner Experience – Apply human-centered design and agile methodologies to ensure training programs are engaging, relevant, and effective. 

Requirements:

• Instructional Design & Knowledge Management Expertise – At least 3 years of experience in designing and developing e-learning, leveraging Articulate Storyline or similar tools, applying Adult Learning Theory, and implementing knowledge management strategies to ensure accessible and well-structured content. Strong technical writing skills to develop clear, concise, and effective learning materials.
• Technical Proficiency – Skilled in Microsoft Office (advanced PowerPoint, basic Excel), Learning Management Systems (LMS/LXP), and learning technology apps for rapid design.
• Project and Time Management – Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools.
• Data-Driven Learning Impact – Experience in learning data analysis to assess behavioral and business impact of training programs.
  Strong Communication and Facilitation – Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities.
• Collaboration and Customer Focus – Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation.
• Attention to Detail and Continuous Improvement – Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences.
• Availability to work during US time zones