Learning & Development Supervisor Job in Ahmedabad at TTEC

TTEC is hiring for the role of Learning & Development Supervisor!

Responsibilities of the Candidate:

• Lead and inspire your team to deliver effective learning programs that meet performance and completion targets
• Achieve training completion goals
• Manage day-to-day operations, processes, and reporting for all training activities
• Participate in client business reviews to share insights and training outcomes
• Improve the key success metrics associated with training goals
• Evaluate training delivery, curriculum effectiveness, and process efficiency to drive continuous improvement
• Deliver excellent employee experiences
• Develop, coach, support, and evaluate the team to help them reach for amazing
• Ensure your team has the tools, systems, and support needed to perform training
• Partner with Operations and Quality teams to ensure training translates into measurable performance improvement

Requirements:

• Experience in training and/or adult learning programs
• Nurturing an inclusive learning environment
• Encouraging and engaging coaching skills
• Data analysis and reporting skills
• Customer and employee focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint),
• Call center experience preferred
• Prior experience managing or leading teams preferred
• Flexibility to work in a 24/7 environment
• Articulate is preferred
• Training designing knowledge is a plus