Learning Delivery - Process Specialist (Analyst) Job in Bengaluru at Deloitte

Deloitte is hiring for the role of Learning Delivery - Process Specialist (Analyst)!

Responsibilities of the Candidate:

• Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams)
• Periodic connects with the Talent L&D team for the planning and execution of the learning programs
• Support the team lead in SLA management
• Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays
• Evaluate new processes added to the portfolio and prepare RACI accordingly
• Periodic reporting of learner and program metrics, dashboards etc.
• Perform root cause analysis to find gaps and identify solutions
• Process:
• Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required
• Program delivery management with ownership and accountability of all program related tasks and sub-processes
• Multi-tasking, attention to detail and adherence to timelines
• Gain understanding and experience on various learning platforms like NextGen, SABA etc.
• Team:
• Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy
• Ensure effective utilization of working hours with proper prioritization of work
• Build a connect with team members and share knowledge, tips, best practices.
• Perform quality checks on tasks and reports before they are submitted to the client
• Continuous collaboration effort towards common business goals

Requirements:

• 1-4 years of relevant work experience
• Excellent verbal and written communication skills
• Ability to analyze data, identify key findings and create executive summaries
• Proficient with MS Office: MS Excel (Advanced level preferred) and PowerPoint
• Attention to detail, and timelines, ability to prioritize and multi-task & time management.
• Works effectively with diverse group of internal clients at all levels of the organization
• Proven track record of synthesizing data and presenting results and recommendations to leadership