Learning Delivery Analyst Job in Hyderabad at Deloitte US India

Deloitte USI is hiring for the role of Learning Delivery Analyst!

Responsibilities of the Candidate:

• Periodic connects with the Talent L&D team for the planning and execution of learning programs.
• Support the team lead in SLA management.
• Set expectations with the Talent L&D team, negotiate on timelines if necessary, and inform in case of delays.
• Evaluate new processes added to the portfolio and prepare RACI accordingly.
• Periodic reporting of learner and program metrics, dashboards, etc.
• Perform root cause analysis to find gaps and identify solutions.
• Proficiency in process excellence, including SOPs, checklists, and FAQ documents for primary activities and other tasks if required.
• Program delivery management with ownership and accountability for all program-related tasks and sub-processes.
• Multi-tasking, attention to detail, and adherence to timelines.
• Gain understanding and experience on various learning platforms like NextGen, SABA, etc
• Support team members and team leads with all program-related tasks; ensure task completion as per SLA timelines with accuracy.
• Ensure effective utilization of working hours with proper prioritization of work.
• Build a connection with team members and share knowledge, tips, and best practices.
• Perform quality checks on tasks and reports before submission to the client.
• Continuously collaborate towards achieving common business goals.

Requirements:

• 1–4 years of relevant work experience.
• Excellent verbal and written communication skills.
• Ability to analyze data, identify key findings, and create executive summaries.
• Proficient with MS Office: Advanced MS Excel skills preferred and proficiency in PowerPoint.
• Attention to detail, ability to prioritize, multi-task, and manage time effectively.
• Works effectively with a diverse group of internal clients at all organizational levels.
• Proven track record of synthesizing data and presenting results and recommendations to leadership.