Lead UX Writer Job in Bengaluru at Freshworks

Freshworks is hiring for the role of Lead UX Writer!

Responsibilities of the Candidate:

• Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice.
• Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience.
• Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints.
• Conduct user research to understand user needs and behaviors, using insights to inform content decisions.
• Establish and maintain content style guides and standards to ensure a unified voice across all interactions.
• Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.
• Iterate on content based on user feedback, analytics, and evolving product requirements.

Requirements:

• Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.
• Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.
• Experience with user research and usability testing to inform content decisions.
• Familiarity with accessibility standards and guidelines.
• Previous leadership or mentorship experience is a plus.