Lead-Trainer Job in Bengaluru at Mashreq Bank

Mashreq Bank is hiring for the position of Lead-Trainer!

Responsibilities:

• Provide profound product and system training to newcomers.
• Conduct certification tests for all newcomers after training.
• Provide newcomers with all system access required.
• Provide coaching support for PBAs.
• Manage the overall training structure for the whole unit.
• Provide feedback to unit head on training and coaches process
• Coordinate with HR and Call Centre Manager in designing and continuously reviewing the recruitment process of the new PBAs.
• Design and/or prepare training / instructional materials, teaching aids and devices.
• Act as a point of contact between call centres and product managers in terms of updating PBAs on new products.
• Update call centre staff on all promotions and campaigns.
• Assess DBC needs such as staffing, training, security, etc.
• Deliver presentations or training using acceptable methods and techniques.
• Coordinate with the Insurance team in running the monthly contest.
• Follow the process of training sessions attended by PBAs and maintain the training matrix file accordingly.

Requirements:

• University Graduate (preferably with some accounting/banking or math component).
• 2 to 3 years experience in call centre business.
• Excellent presentation and communication skills.
• Knowledge of efficient working systems 
• Full knowledge of the bank’s products, processes, and services.
• Familiarity with PC-based tracking systems.
• Positive attitude.
• To be able to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
• University  Graduate (preferably with some accounting/banking or math component).
• 2 to 3 years experience in call centre business.
• Excellent presentation and communication skills.
• Knowledge of efficient working systems 
• Full knowledge of the bank’s products, processes, and services.
• Familiarity with PC-based tracking systems.
• Positive attitude.
• To be able to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.