Lead, Corporate Technology Job in Bangalore at WeWork

WeWork is hiring for the role of Lead, Corporate Technology!

Responsibilities of the Candidate:

• Support the Team Members by providing prompt response to employee incidents and requests while managing and maintaining the closing of tickets within the Freshservice ticketing system in the absence of L1. 
• Primary interface for the Corporate Technology Team providing a positive experience for WeWork employees through tailored IT solutions and the development and implementation of installation plans.
• Responsible for employees' laptops and account management provisioning and de-provisioning and inventory management of IT assets.
• Communicate basic concepts to users of all computer literacy levels, in order to perform training, and generally support to all WeWork team members.
• Demonstrated expertise in the management of Microsoft and Apple based business applications and operating systems. Experience using endpoint management tools like Jamf Pro & Zoho’s Endpoint Central is highly preferable.
• Installation, configuration and support of network printing resources including printer servers, printers and other peripheral devices.
  Independently evaluates and troubleshoots computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
• Provide a memorable new-hire onboarding experience for technology services that surpasses any and all expectations
• IT asset & inventory management to maintaining a global supply of technology hardware and software
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• On-Call global IT support for all WeWorkIndia  locations
• Ensure relevant IT support staff are made aware of urgent support issues via agreed communication procedures.
• Help the Corporate Technology team to purchase hardware and software equipment for the company,
• Schedule and coordinate vendors for repairs, purchases and other logistics
• Oversee the process of shipping/receiving hardware for return, exchange and/or repair.
• Responsible for training of new hires on service desk policies and procedures
  Create, maintain & support documentation for existing, new and emerging technologies

Requirements:

• Minimum 5-7 years of work experience in managing & troubleshooting Windows 10/11 & macOS platforms.
• Experience with Freshservice or comparable Ticketing platforms, Jamf Pro, Google Workspace & Microsoft Active Directory
• Familiarity with iOS/Android OS
• Basic familiarity with wireless network technologies
• Knowledge of mobile device management technologies
• Previous experience with reporting and metrics preferred
• Basic experience troubleshooting AV equipment is good to have
• Excellent communication and service delivery skills