Lead Consultant Specialist Job in Pune at HSBC

HSBC is hiring for the role of Lead Consultant Specialist!

Responsibilities of the Candidate:

• Service Ownership: Own the end-to-end lifecycle of both Instant Payment and GTExchange Swiss Payment systems, ensuring robust, secure, and compliant service delivery.
• Stakeholder Management: Serve as the primary point of contact for internal business units, IT teams, third-party vendors, and regulatory bodies regarding instant payment and GTExchange services.
• Operational Excellence: Monitor service level agreements (SLAs), key performance indicators (KPIs), and performance metrics for both platforms, working proactively to resolve any issues.
• Incident & Problem Management: Oversee incident resolution and root cause analysis for both payment services, ensuring swift resolution and implementing preventive measures.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Experience in IT service management within the banking or financial services sector, with expertise in payment systems.
• Strong knowledge of instant payment systems, payment processing, and regulatory requirements specific to Swiss and international standards.
• Hands-on experience with GTExchange or similar Swiss payment systems and platforms.
• Proven capability in managing complex IT services, including multiple stakeholders and vendors.