Lead Consultant- Digital Cora Sequence Job in Noida at Genpact

Genpact is hiring for the role of Lead Consultant- Digital Cora Sequence!

Responsibilities of the Candidate:

• Ensuring services are delivered in line with the agreed service level targets.
• Providing escalation points and giving focus to addressing possible service delivery issues.
• Identifying and facilitating the delivery of service improvements.
• Communicating effectively across complex and diverse groups of stakeholders
• Developing a strong knowledge repository to ensure retention of knowledge and backup structure within the teams.
• Developing team members and direct reports by providing day-to-day guidance, feedback, and on-the-job coaching.
• Integrating data storage solutions through APIs on Azure storage, MS SQL, and Azure Cache.
• Providing KT to new team members.
• Monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
• Supporting ad hoc requests from the Business for assistance in discussing/resolving issues not captured under existing Solution Manager tickets, for example, knowledge gaps and training.
• Providing support during key periods of business activity, such as month, quarter, and year-end activities.
• Attending, participating, and contributing in 1:1’s, team meetings, Goal Plans, and Development Activities.
• Demonstrating the use of problem-solving methodologies.
• Working within a culturally diverse environment.

Requirements:

• BE, B-Tech, BCA, MCA
• Relevant experience in a recognized software/organization which includes software development life cycle, software support life cycle, and managed application support teams.
• ITIL qualified to foundation level or relevant support experience in an ITIL background.
• Experience in first/second-level application support.
• Experience in the use of ITIL toolsets (Service Now, JIRA, BMC Remedy).
• Experience in Dot Net, Javascript, jQuery, and SQL Server.