L2 Escalation Engineer Job in Bangalore at Hewlett Packard

Hewlett Packard Enterprise is hiring for the role of L2 Escalation Engineer!

Responsibilities of the Candidate:

• Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas
• Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff
• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
• Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT)

Requirements:

• Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
• Must be able to interact with colleagues from different countries and background (own team, members of L1 and L3 and Engineering teams.
• Bachelor's degree in Mechanical, Electrical, Computer Science, or equivalent or other Engineering.
• 3+ Years’ experience
• Network technologies including Routing, Switching and Network management
• Good knowledge on Switching (OSI Layer2) and Routing (Layer3) technology.
• Working knowledge and understanding of 3 layer architecture (Access, Distribution and Core) switching.
• Technical knowledge on Windows, Linux and other operating system
• Knowledge of network hardware and architecture
• Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• Affinity with Remote Resolve support processes
• Basics of WLAN technology (802.11 Standards, Controller and APs)
• Good to have knowledge on Data Center Technologies.
• Prior knowledge on Aruba OS, Aruba OS-CX or Comware will be added advantage.
• Aruba ACSP certification will be added advantage