KYC Training Coordinator + Trainer Job in Hyderabad at Tide

Tide is hiring for the role of KYC Training Coordinator+Trainer!

Responsibilities of the Candidate:

• Assist in scheduling and organizing training sessions.
• Coordinate logistics, including room setup, equipment, and materials.
• Maintain and update training calendars and notify participants of upcoming sessions.
• Support the creation and organization of training materials, such as handouts, presentations, interactive training materials via our LMS platform and guides, making them as interactive as possible. 
• Ensure that all training resources are up-to-date and accessible to trainers and participants.
• Assist in managing digital content and learning management systems (LMS).
• Conduct workshops, individual and group training sessions both virtually and face to face - focusing on keeping these as engaging as possible
• Act as the point of contact for training participants, addressing questions or concerns before, during, and after training.
• Track attendance, collect feedback, and assist with training evaluations.
• Ensure participants receive all necessary documentation and certifications related to their training.
• Assist in compiling training reports and tracking training progress.
• Maintain accurate records of training materials, attendance, and certification statuses.
• Provide general administrative support to the training team, including filing, correspondence, and other tasks as needed.
• Organize and manage resources for training events, ensuring smooth operations.
• Set up and manage virtual training platforms and ensure a seamless experience for both trainers and participants.
• Handle the procurement of any materials or supplies necessary for training events.
• Gather feedback from trainers and participants to suggest improvements in training processes and materials.
• Help identify opportunities for process optimization and support the development of more efficient training practices.

Requirements:

• Strong organizational and time-management skills and the ability to manage multiple tasks and deadlines.
• Ability to work effectively under pressure in a fast-paced environment.
• Customer-service oriented with the ability to interact with diverse groups of people.
• Problem-solving mindset, with the ability to anticipate and address potential challenges.
• Team player with the ability to collaborate effectively across various departments.
• Previous experience in training coordination, administration, or support roles is a plus.
• Proficiency in Google Workspace and familiarity with learning management systems (LMS).
• Excellent communication and interpersonal skills.
• Attention to detail.