KYC Representative Job in Bengaluru at Payoneer

Payoneer is hiring for the role of KYC Representative!

Responsibilities of the Candidate:

• Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors.
• Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.
• Conduct Video KYC as part of the customer onboarding process.
• Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead.
• Proactively escalate issues and propose solutions to enhance customer experience and service levels.
• Assist the Supervisor/Team Leader with case investigations.
• Participate in team meetings to align with the needs of internal and external customers.
• Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.
• Exhibit logical thinking and be a creative, proactive team player.

Requirements:

• Experience working in the payment industry/risk management
• Familiarity with India KYC review
• Service-oriented approach with great communication skills.
• High attention to detail and patterns with strong analytical skills
• General knowledge of computers and Microsoft Office applications
• Capable of multi-tasking and working under targets
• Solution-focused and proactive in problem-solving.
• Strong sense of ownership and responsibility
• Proficiency in English is a must and Hindi is a plus.