KYC Analyst - Tele Sales Associate Job in New Delhi at Tide

Tide is hiring for the role of KYC Analyst - Tele Sales Associate !

Responsibilities of the Candidate:

• You will be responsible for supporting our members on different activities such as Card Activation and Debit support or as per other business requirements via voice call or other contact mechanism.
• The business level objective of the selected candidate will be to achieve targets as per business requirement.
• The Ops level objective of the selected candidates,  will be to achieve required goals such as calls connected, talk time, Non productive AUX adherence etc.
• You’ll call our existing/ prospective members, build rapport with them, understand their businesses to support on card activation, first ever debit and upsell relevant products or services to help them thrive. 
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members 
• To support India KYX team for review/analysis/decisioning of the triggers/cases for KYX cases as per business requirement
• Above mentioned tasks are not limited and subject to change/add as per business requirement.
• Willing to work in a 7 day roster approach.

Requirements:

• You have professional work experience, preferably in financial services e.g. Fintech and Banking sector
• You have 1 to 2 years of experience working in voice based process supporting customers on cross-sell/ up-sell preferably in a highly regulated environment
• You have excellent command over English/Hindi and key attributes such as active listening, empathy, clarity and  probing 
• You have an inclination towards asking right questions with a problem solving attitude for Member First value.
• Preferably to have prior KYC knowledge for the Indian fintech domain.
• You are a quick learner, explorer, multitasker and flexible with work profile