Knowledge Management Advisor Job in Bengaluru at Computacenter

Computacenter is hiring for the role of Knowledge Management Advisor!

Responsibilities of the Candidate:

• Significant input into the direction and development of the Knowledge Management Framework.
• Lead cross-functional teams to help communicate and drive Knowledge Management strategy and benefits.
• Lead and drive the culture of knowledge sharing within site operations and serve as an advocate for Knowledge Management initiatives within site operations.
• Lead the development and implementation of training on Knowledge Management processes and tooling.
• Create and review KPIs for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for FLS.
• Evaluate, revise, and continuously contribute to improve the Knowledge Management Framework workflow and procedures as FLS scales.
• Work with Champion’s network to inspire, upskill and drive adoption of Knowledge Management.
• Work with operational teams to understand key ServiceNow changes and the impact on Knowledge Management and training requirements.
• Work with operational teams to evaluate organizational performance to ensure that Knowledge Management is meeting business needs and improving performance.
• Drive brand values and philosophy through all Knowledge Management activities.

Requirements:

• You have operational experience working with or part of delivery teams.
• You are fluent in English.
• You have ServiceNow Knowledge Management Skills or Knowledge of industry standard Knowledge Management methodology.
• You have experience communicating with and influencing key stakeholders as well as framing discussions to gain valuable feedback and experience.
• You are able to meet critical deadlines.
• You have experience in working across global teams and cultures to drive and deliver key projects.
• You have excellent written, verbal and interpersonal communication skills.
• You have critical thinker with innovative problem-solving skills.
• You have a high level of computer literacy and are proficient in the use of MS Office and related business and communication tools.
• You have experience in implementing training and adoption initiatives.
• You have excellent organizational and time management skills.