Key Accounts Manager Job in Mumbai at CoinDCX

CoinDCX is hiring for the role of Key Accounts Manager!

Responsibilities of the Candidate:

• Develop and nurture relationships with VIP customers. actively involved in cryptocurrency trading or investment. Maintain relationships with the existing users through multiple channels like mailers and phone calls and share knowledge with them on product updates, new listings, etc.
• Conduct in-depth consultations to understand clients' investment goals, risk tolerance, and cryptocurrency preferences to offer tailored solutions.
• Review product penetration for the assigned users and deepen the existing relationships by cross-selling CoinDCX’s other products and services.
• Maintain consistent monitoring of trading volumes within the designated user set, promptly responding to any declines in volume by taking immediate corrective actions.
• Provide clients with comprehensive information and insights on various cryptocurrencies, blockchain technology, market trends, and regulatory updates.
• Facilitate seamless communication between customers and internal stakeholders to relay valuable feedback, enabling essential product enhancements.
• Coordinate with internal departments, including compliance, product development, marketing and research, to address client needs and ensure compliance with industry standards and regulations.
• Stay updated with the latest developments in the cryptocurrency space, sharing insights and updates with clients.

Requirements:

• Minimum 1-3 years experience in Relationship Management for investment-related products like Mutual Funds/Life Insurance/General Insurance/PMS/Fixed Income Products. Cryptocurrency knowledge is a plus.
• Bachelor’s degree in Finance, Economics, Business Administration, or a related field. Master’s degree preferred.
• Experience in team management or experience as an individual contributor in terms of setting up new processes.
• Strong understanding of financial markets, investment strategies, and risk management principles.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in data analysis and CRM software.
• Project management skills.
• Self-driven and highly ambitious.
• Results-oriented & the ability to handle pressure.
• Understanding KYC requirements & Anti-money Laundering policies is critical.
• Knowledge of financial markets, products & competitor offerings to assist in meaningful dialogue with clients.