Key Account Manager (Bangalore) Job in Bangalore at Intugine

Intugine is hiring for the role of Key Account Manager!

Responsibilities of the Candidate:

• Serve as the primary point of contact for key clients, building and maintaining long-term relationships.
• Oversee both strategic account management and customer success initiatives to ensure seamless integration.
• Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries.
• Prepare and negotiate proposals, including pricing models tailored to client needs, and manage account goals.
• Train clients on existing products and services while ensuring smooth implementation and usage.
• Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements.
• Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner.
• Develop processes for continuous improvement in client service and project execution.
• Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction.
• Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs.
• Set up and monitor KPIs to measure success and ensure 100% client requirement conformance.
• Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships.

Requirements:

• 1-2 years of experience in client-facing roles such as account management, customer success, or business operations.
• Experience in B2B SaaS operations preferred, with at least 1 year of management experience.
• Bachelor's/Master's degree from a Tier-1 Institute; MBA preferred.
• Excellent communication and presentation skills for engaging with senior executives and clients.
• A deep understanding of technology-based products and the ability to explain them simply to clients.
• Strong analytical and problem-solving skills, with the ability to juggle multiple tasks and projects.
• Experience in implementing systems and processes for continuous client service improvement.
• Knowledge of supply chain management (SCM) is a plus.
• Ability to work autonomously, take initiative, and be highly organized.
• Creative thinking and a proactive approach to introducing new concepts and innovations.