Key Account Manager Job in Mumbai at Fynd

Fynd is hiring for the role of Key Account Manager!

Responsibilities of the Candidate:

• Manage and grow a portfolio of key e-commerce accounts, serving as the primary point of contact and trusted advisor.
• Develop and execute account plans to achieve revenue, margin, and retention targets through strategic B2B sales initiatives.
• Identify and drive cross-selling and upselling opportunities across product lines and solutions within existing key accounts.
• Build and maintain strong, long-term client relationships by understanding business needs, market dynamics, and growth levers.
• Monitor account performance, analyze sales and usage data, and share actionable insights with clients and internal stakeholders.
• Collaborate with internal teams (sales operations, marketing, product, and customer success) to deliver customized solutions and resolve issues promptly.
• Negotiate commercial terms, contracts, and renewals to maximize value while maintaining customer satisfaction.
• Track market trends and competitor activity in the e-commerce/B2B space and feed insights into sales strategy and account planning.

Requirements:

• 2–5 years of experience in Key Account Management, B2B sales or account management roles
• Proven experience managing key or strategic accounts in the e-commerce domain
• Demonstrated track record of achieving or exceeding revenue, growth and retention targets
• Hands-on experience with CRM or sales tools for pipeline and account management
• Strong commercial acumen with ability to analyze sales, revenue and margin data to drive decisions
• Ability to work from Mumbai and manage clients across India in a fast-paced, sales-driven environment