Key Account Manager Job in Mumbai at Coin DCX's Unfold

Responsibilities of the Candidate:

• Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through Business Partners
• Reviewing product penetration for the assigned Partners and deepen the existing relationships by cross-selling CoinDCX’s products and services
• Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables.
• Maintaining relationships with the existing Partners through multiple channels like emails and phone calls and sharing knowledge with them on product updates, etc.
• Collaborate with internal teams, including compliance, operations and product to ensure seamless client support.
• Maintain an expertise in knowledge of financial markets, products & competitor offerings to assist in meaningful dialogue with clients
• Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible.
• Ensure 100% regulatory compliance

Requirements:

• 2-5 years of experience in broking/financial markets with a focus on B2B partnerships / Channel partnerships
• Good knowledge of financial markets.
• Key Accounts Management experience is essential
• Ability to thrive in a 0 to 1 business vertical with ambitious goals
• Good quantitative and analytical skills.
• Understanding of crypto and blockchain is a plus
• Fluency in Hindi, English and additional proficiency in the local language would be an advantage