Key Account Manager Job in Gurugram at Apporio Infolabs

JOB RESPONSIBILITY

• Develop and maintain strong relationships with clients to understand their shipping needs and ensure their satisfaction. 
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support. 
• Collaborate with internal teams to ensure timely and accurate delivery of shipping solutions. 
• Monitor and analyze client activity to identify opportunities for improvement and growth. 
• Provide clients with regular updates on shipping statuses, new services, and market trends. 
• Gather and analyze feedback from clients to inform service improvements and innovations. 
• Prepare and present reports on client activities, satisfaction levels, and potential risks to management. 
• Assist in negotiating contracts and service agreements with clients. 
• Stay up-to-date with industry developments and competitors to identify potential opportunities and threats. 
• Contribute to the development and implementation of client retention strategies.Top of Form 

SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE: 

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. 
• Proven experience as a Client Relationship Manager or in a similar role within the shipping or logistics industry. 
• Excellent communication, negotiation, and interpersonal skills. 
• Ability to manage multiple clients and projects simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite. 

We use cutting-edge technologies to deliver innovative ideas and software development solutions worldwide. Our strength is our ability to understand clients'​ needs, design attractive UI/UX, and technical knowledge of all platforms.