Key Account Leader - Field Service - Customer Support Job in Mumbai at Varian

Varian is hiring for the role of Key Accounts Leader - Field Service - Customer Support!

Responsibilities of the Candidate:

• Must have full access to VMS client sites to perform essential job functions.
• Many VMS clients require employees to meet "Vendor Credentialing" requirements before being granted site access.
• Position must meet all Vendor Credentialing requirements, unless prohibited by law, to have full client access and must continue to meet these requirements throughout employment.
• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including performing preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time efficiently and maintain a schedule to include preventative maintenance, installations, upgrades, and incoming customer calls, assessing and prioritizing customer requests accordingly and following through to completion.
• Recognize when to escalate incidents or request additional assistance from more experienced representatives as necessary.
• Handle difficult customer issues by diagnosing, resolving problems, and meeting established FSR levels.
• Maintain effective territory management and expense control, ensuring timely completion and submission of service and expense reports, as well as managing consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships through effective written, verbal, and interpersonal communication skills.

Requirements:

• Solid knowledge and professional technical experience with micro-computers/PC-based systems.
• Proficient in computer usage and debugging skills.
• Ability to identify and repair complex software and delivery system network issues.
• Capable of diagnosing and resolving imaging system defects and may assist in system relocations.
• Highly skilled at diagnosing and solving complex mechanical problems, including simple vacuum leaks.
• Competent in performing vacuum system gun replacements and target replacements.
• Maintain certification status for C3 products and achieve certification for TrueBeam systems.
• Proficient in advanced modalities of Varian product lines within assigned geography.