Junior Technical Support Specialist Job in Bengaluru at The Scalers

The Scalers is hiring for the role of Junior Technical Support Specialist!

Responsibilities of the Candidate:

• Address user tickets regarding hardware, software, and networking
• Maintain the Asset Tracking system.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Set up devices and assets for new joiners.
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customise desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel
• Follow up with Clients/Partner users to ensure their systems are functional
• Help create technical documentation and manuals
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues.
• Acts as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
• Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
• Coordinating and Implementing of Monthly Patching of all Devices using Jumpcloud
• Ability to speak to a non-technical audience about technical problems.
• Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.

Requirements:

• Should have an overall  2-4 years of experience.
• Should have a minimum of 1 year of System Security and Administration experience.
• Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer, or similar role.
• Hands-on experience with Windows/Mac OS advanced troubleshooting.
• Experience in administering SaaS tools like Gsuite, Slack, Notion, etc.
• Good knowledge of current hardware and software across various devices.
• Experience with working and troubleshooting on MDM solutions (JumpCloud).
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications and help desk software.
• A big advantage is if you have worked in a company that is ISO 27001 certified.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.