Junior Support Engineer, Salesforce Job at MongoDB

MongoDB is hiring for the role of Junior Support Engineer, Salesforce!

Responsibilities of the Candidate:

• Experience with salesforce.com standard objects like Accounts, Opportunities, Products, Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Integrations, managed packages, Reports, and Dashboards
• Implement the business logic by creating flows and defining related tasks, field updates, and email alerts. Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, and record types to meet specific business requirements
• Provide system administration L1/L2 support of the Salesforce environment, including customized applications, user permissions, security settings, custom objects, workflow, and data updates (60% of the day-to-day work)
• Maintain CRM systems including updates, building reports, managing dashboards, flows, Approval process, and security
• Should be able to manage deployments and versioning via deployment tools and manage Ci-CD pipelines
• Manage the process of implementing improvements and new functionality in the SFDC application
• Deliver support and solutions for break/fix issues
• Investigate integration issues and work closely with members of Operations, Development, and Admin teams

Requirements:

• Sales Cloud, Integration with third-party API, Lightning Development LWC, and Aura
• Good understanding of Change/Incident Management (Preferably JIRA/Service Now) and monitoring daily business operations
• 2+ years of experience working as L1/L2 support professional managing 24/7 Customer facing applications for an enterprise organization
• Functional knowledge of Salesforce.com and understanding of how to leverage the tool to meet complex process and reporting requirements
• Previous experience working in a SCRUM or agile environment is a plus
• Experience integrating Salesforce with other applications (Informatica Cloud/Dell Bhoomi/Mulesoft)