Junior Support Analyst Job in Mumbai at BNP Paribas Bank

BNP Paribas is hiring for the role of Junior Support Analyst!

Responsibilities of the Candidate:

•  Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place
• Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels
• Managing crisis situations through to resolution with clear verbal and written communications  
• Perform an unbiased role across all teams, managing communications between teams and making impartial decisions
• Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. 
• Develop good working relationships with various local and global teams
• Liaison with all user communities to meet support and service requirements
• Conduct service improvement meetings with various geographical user base locations 
• Adhere to and respect appropriate departmental procedures processes and practices
• Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators.

Requirements:

• Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry 
• Clear aptitude for service delivery excellence and producing quality results
• Customer focused approach to work
• Ability to adapt and remain calm under pressure 
• Strong decision-making ability
• Good communication skills, written and verbal
• Self-driven and proactive, sharing best practices and improvement suggestions
• Focused on innovation and continuous improvement
• A quick learner
• A team player