Junior Process Executive Job in PAN India at UnitedHealth Group

UnitedHealth Group is hiring for the role of Junior Process Executive!

Responsibilities of the Candidate:

• Retrieve medical records remotely from healthcare providers and facilities, ensuring timely and accurate collection.
• Ensure compliance with all U.S. federal and state regulations related to medical record retrieval.
• Review medical records to verify completeness and accuracy.
• Utilize Electronic Health Record (EHR) systems to retrieve and securely store medical records.
• Assist in team-building efforts and promote teamwork.
• Maintain a detailed and accurate tracking system to monitor the progress of medical record retrieval requests.
• Communicate with internal teams regarding the status of medical record retrieval requests.
• Participate in the development, testing, and implementation of process improvements, including software/hardware enhancements, to improve efficiency and accuracy.
• Work in a secure environment that involves handling PHI (Protected Health Information) and PII (Personally Identifiable Information).
• Perform Quality Assurance (QA) and Quality Control (QC) assessments on requests.
• Identify opportunities for business growth and recommend process improvements to reduce errors and inefficiencies.
• Support other departments with additional tasks as assigned.
• Ensure adherence to all company policies and procedures.

Requirements:

• Must have completed any degree (minimum educational requirement).
• Minimum 6+ months of experience in a BPO (Non-Voice Process) with good communication skills.
• MS Word – documentation and formatting
• MS Excel – data entry, sorting/filtering, and working within tables
• MS Outlook – email and calendar management