Junior Insights/Data Analyst Job in Bangalore at ISP company

ISP company is hiring for the role of Junior Insights/Data Analyst!

Responsibilities of the Candidate:

• Working with the Group Customer Insights Manager to execute the customer insights strategy, leveraging a deep understanding of quantitative and qualitative analysis.    
• Work with the Group Customer Insights Manager in the collection and analysis of customer data from various sources (digital marketing, HubSpot, student records surveys, social media, websites, customer support tickets, etc.). 
• Leverage advanced data analysis tools (e.g., SQL, data visualisation tools) to identify customer trends, preferences, and pain points. Conduct in-depth statistical analysis to uncover hidden patterns and correlations within the data. 
• Contribute to creating compelling narratives from complex data, translating insights into actionable recommendations for stakeholders. 
• Implement data-driven hypotheses and execute A/B tests to validate findings and optimise customer experience. 
• Collaborate with key stakeholders to ensure alignment and use of insights in ISP’s day to day operations.
• Utilise data visualisation tools (e.g., Tableau, Power BI) to create clear, compelling visuals that tell the story of the data. 
• Support in the delivery of insightful presentations to communicate findings to various teams, effectively translating technical information for diverse audiences. 
• Partner with internal teams to implement data-driven strategies that enhance customer experience and satisfaction. Track and measure the impact of customer-centric initiatives on key business metrics (e.g. enrolment rate, retention rate, NPS, CSAT etc). 

Requirements:

• Minimum 1-2 years relevant work experience. 
• Bachelor's degree in business administration, marketing, statistics, data science, or a related field (Master's degree a plus). 
• Strong analytical skills with proficiency in advanced data analysis tools (e.g., SQL, Power BI) and statistical analysis techniques. 
• Experience in building and maintaining data pipelines to ensure data quality and accessibility. 
• Experience of using a varied suite of data sources e.g. CRM, Digital Marketing, Finance, Survey Platforms etc 
• Strong communication and presentation skills with the ability to tailor messaging for diverse audiences. 
• Proven ability to influence and collaborate effectively with cross-functional teams. 
• Strong problem-solving skills and a passion for data-driven decision making.