Junior Implementation Specialist (Client Onboarding) Job in Bangalore at Bookee

Bookee is hiring for the role of Junior Implementation Specialist (Client Onboarding)!

Responsibilities of the Candidate:

• Develop and maintain an in-depth understanding of Bookee’s offerings, including its features, functionality, and capabilities.
• Conduct product training for customers, highlighting how the software can address their specific needs and deliver value.
• Collaborate on the development of training videos and comprehensive documentation to enhance training effectiveness and facilitate smoother product adoption for customers.
• Gain insights into customers' website and app prerequisites and work towards on-time development and deployment that aligns seamlessly with their specific requirements.
• Assist with data migration if the customer is transitioning from another system. This involves ensuring that data is transferred accurately and securely.
• Understand the customer data in depth and own the successful migration of the same to Bookee.
• Own, contribute to and drive onboarding and migration automation efforts in order to continuously improve the customer’s onboarding timelines and experience.
• Display ownership and responsibility to stick to the go-live date committed to the customer
• Continuously monitor the customer's progress during the onboarding process, ensuring that they are on track to meet their goals.
• Create and update product documentation, including user manuals, FAQs, and knowledge base articles, to assist customers and internal teams.
• Collaborate with the Customer Success team to ensure that existing customers are utilizing the product to its fullest potential and achieving their goals.
• Continuously contribute towards adapting and improving processes and workflows based on customer feedback, industry trends, and product updates to ensure best-in-class and seamless customer experience.

Requirements: 

• Minimum 1 - 2 years SaaS experience
• Excellent communication skills – both oral and written
• Data-driven mindset and excellent analytical skills
• Demonstrated Data/Analytics experience
• Excel proficiency is a must
• Being technically adept, and the ability to pick up and learn new products, tools, and technology
• Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
• Ability to act in a responsive and sensitive manner to all customer inquiries
• Great phone, chat, and email etiquette
• Willing and available to work in US time zone
• Team player to collaborate with the Sales and CSM team