Junior Customer Support Analyst Job in Bengaluru at Operative

Operative is hiring for the role of Junior Customer Support Analyst!

Responsibilities of the Candidate:

• Receive, analyse, troubleshoot, replicate, and resolve complex customer issues post-implementation, with a goal to aid in customer success, retention, and adoption of Operative product lines.
• Build knowledge of the software, troubleshooting tools and processes.
• Provide rapid response and resolution to complex customer incidents within the SLA requirements.
• Coordinate with Operative internal teams (Product Management, Solutions, TechOps, Customer Success, and Engineering) to address customer needs and requests.
• Demonstrate initiative, agility and follow-through in areas of responsibility.
• Be personable, professional, and responsive while effectively representing Operative to customers.
• Contribute to the support knowledge base.
• Assist with a variety of operational projects, such as monitoring customer production environments.

Requirements:

• Excellent written and verbal communication skills (English Proficiency)
• Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action
• A ‘can-do’ attitude with strong follow-through habits
• Deadline- and detail-oriented, with the ability to juggle multiple customers and projects simultaneously
• Ability to handle challenging customer situations with diplomacy and be cool under pressure
• Ability to analyze customer incidents and recreate possible defects in a simulated environment
• Exceptional interpersonal and customer service skills
• Willingness to take on whatever tasks are needed to complete the job
• Strong Microsoft Excel knowledge
• Bachelor’s degree (or similar) required 
• Technical focus preferred 
• Experience working with Internet products (SaaS) and technologies 
• 1+ year(s) experience supporting software with external customers 
• Previous experience working with Digital Advertising, Online Publishing, or Interactive Media companies