Junior Analyst - Risk Management Job in Bangalore at Razorpay - India

Razorpay is hiring for the role of Junior Analyst - Risk Management!

Responsibilities of the Candidate:

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

Requirements:

• Maximum1-3 years of knowledge about a customer support app or CRM, such as freshdesk.
• Knowledge of Stages/levels of chargebacks, penalties involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, and reason code concerning fraud chargebacks.
• Interpersonal skills - Friendly and pleasant demeanor over the phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders
• Attention to detail and accuracy - Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours.