Junior Analyst, FP&A Job in Hyderabad at Intouch CX

Intouch is hiring for the role of Junior Analyst, FP&A !

Responsibilities of the Candidate:

• Perform daily audits of agent hours logged in our tracking systems against the scheduled time to ensure accuracy for billing purposes.
• Systematically identify, investigate, and document variances, discrepancies, and potential errors in reported hours.
• Collaborate proactively with Operations leadership to facilitate the timely investigation and correction of identified discrepancies.
• Maintain detailed logs of audit findings and track the status of resolutions to ensure all issues are brought to a close.
• Escalate persistent issues or significant discrepancies to management clearly and concisely to ensure prompt resolution.
• Assist in generating reports related to agent productivity, billable hours, and audit outcomes.
• Contribute to the continuous improvement of audit processes and best practices.

Requirements:

• Post-secondary education in Business, Finance, Accounting, or a related field is preferred.
• Proven proficiency in Google Sheets / Microsoft Excel is essential.
• Exceptional attention to detail and a commitment to accuracy are paramount.
• Strong organizational and time-management skills with the ability to manage a high volume of tasks and meet daily deadlines.
• Excellent written and verbal communication skills, with the ability to articulate complex issues clearly to various stakeholders.
• A proactive and persistent approach to problem-solving and follow-up.
• Ability to work independently as well as part of a collaborative team.
• Previous experience in an analyst, auditing, or call center role is an asset but not required.