Junior Analyst Job in Bengaluru at Razorpay - India

Razorpay is hiring for the role of Junior Analyst - Risk Management!

Responsibilities of the Candidate:

• Resolve Merchant tickets over Freshdesk and call the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.

Requirements

• Minimum qualification - Bachelor's Degree
• Min 1- 2 years of experience.
• Should be willing to work in rotational shifts b/t 9am to 9pm
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both email and voice processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.