Jr. Scrum Master Job at C2Perform India Private Limited

Key Responsibilities:

• Jira Ticket Management: Facilitate and manage ticket assignment, status and overall movement and completion of tickets within the environment. 
• Monitor Progress: Track ticket and sprint progress using Jira and provide regular updates to stakeholders. Maintain Jira/Confluence or other Agile tools to track sprints and team velocity. 
• Remove Impediments: Act as a servant-leader by identifying and addressing any blockers that hinder team progress. 
• Collaborate with Stakeholders: Work closely with business owners, developers, and QA to align goals and deliverables. 
• Document Agile Practices: Maintain documentation and reporting related to Jira Ticket Management Process 
• Facilitate Scrum Events: Assist in planning and facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives. 
• Support Agile Teams: Help the team adhere to Scrum practices and principles to ensure smooth project delivery by providing training sessions and hot topic content via the company’s various communication channels 
• Promote Continuous Improvement: Encourage team members to reflect, learn, and adapt processes for better efficiency and productivity. 
• Communication & Collaboration: Act as a servant leader for the Agile teams, fostering transparency and open communication. Help manage dependencies between teams and resolve conflicts 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Communication & Interpersonal Skills 

• Excellent English verbal and written communication skills 
• Ability to effectively collaborate with leadership in a dynamic environment 

Requirements

• Education: Bachelor's degree in computer science, IT, Business, or a related field. 
• Experience: 0–2 years of experience in an Agile/Scrum environment (internships or project experience count). 
• Proven success working with Jira and Confluence 
• Familiarity with Agile methodologies like Scrum, Kanban, or SAFe. 

Skills: 

• Excellent facilitation skills. 
• Basic understanding of SaaS product development. 
• Proficiency in Jira, and Confluence. 
• Ability to handle multiple priorities and adapt to a fast-paced environment. 

Certifications (Preferred): 

• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is a plus. 

Preferred Skills 

• Experience with Jira and Confluence 
• Knowledge of help desk or other ticket management processes 
• Demonstrates Initiative 
• Continuous Learning 
• Embraces Change 
• Results-Oriented 
• Analytical Thinking/Problem Solver 
• Communicates with Clarity 

Travel, Physical Demands and Work Environment 

• Travel (Occasional) may be required for annual company meetings and occasional team meetings 
• Sitting, Keyboarding, Hearing, and Speaking 
• 100% Remote Work Environment

C2Perform, where we help clients improve performance and keep their people.

Clients in more than 30 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations.

We believe in the power of people, processes and technology to create a positive work environment that fosters growth, development, and job satisfaction.