Jr. Customer Service Executive - Provisioning & Configuration Management Job in Pune at TATA Communications Limited

TATA Communications is hiring for the role of Jr. Customer Service Executive - Provisioning & Configuration Management!

Responsibilities of the Candidate:

• Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks, and customer order provisioning.
• Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD, and MAN networks.
• Ensure availability of inventory of network systems and bandwidth in provisioning on networks.
• Analyze the need for capacity augmentation/ optimization to address capacity crunch in networks.
• Plan, organize, and direct all operations with respect to installation support, network service, and major moves.
• Identify and lead implementation for any new network updates.
• Configure telecom infrastructure and/or network components to meet design specifications.
• Manage and monitor the planning and delivery of orders in terms of configuration management.
• Guide and monitor the team to design the network to ensure customer connectivity in the agreed time and supervise handover to the project implementation team.
• Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.
• Diagnoses, troubleshoots, and resolves problems, and takes corrective action when necessary.
• Provides technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions/network improvement.
• Ensures that all installation functions are performed in a timely fashion to meet specifications.

Requirements:

• Graduate (Any Discipline)