JC Senior Digital Repair Specialist Job in Amalner at Jio

Jio is Hiring for the Role of JC Senior Digital Repair Specialist!

Responsibilities of the Candidate:

• Interact with customers on handset, other Mobility/Fixed devices
  related issues
• Troubleshoot devices defects
• Handle devices related queries
• Record job entry in Customer Relationship Management portal
• Upgrade software of devices.
• Assemble / dismantle smartphones (unibody/duo body.
• Repair handsets by changing screen, speaker, mic, camera etc.
• Repair handsets by PCB swap, sub-PCBA/charging connecter replacement
  etc.
• Deposit of cash collected through service.
• Verify devices for exchange
• Inspection of FTTx devices
• Job role requires travel to various touch points as planned/as &
  when required.
• Train/Support/Supervise extended service touch points at own stores
  and engage them in Device Service Delivery
• Adhoc responsibilities include mandatory participation in activities
  rolled out from time to time viz. attending to the complaint calls
  pertaining to SLP devices & related support systems at own sites &
  sites, Out-calling due for recharge base; coaching set of Jio Associates
  and enhancing their participation & productivity (sell-out & activation.

Requirements

• 10+2/ITI/Diploma/Certification in Device Care
• 0 - Maximum 4 Years
• Customer focus
• Good communication skills
• Problem solving 
• Spares operations knowledge
• Handset repairs knowledge of CRM systems