ITS Onsite Engineer Job in Hyderabad at NCR Voyix

NCR Voyix is hiring for the role of ITS Onsite Engineer!

Responsibilities of the Candidate:

• This position is responsible for supporting the day-to-day IT operations of NCR locations, working with both local, regional, and global business and IT counterparts.
• This position is responsible for hands-on client software support to include
• LAN/WAN Network support, Telephony support, Printer support.
• PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
• Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
• Help Desk incident resolution against service level agreements. Identify, track, and resolve IT-related issues with global teams
• Managing end-user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
• Project work including real estate projects, installation, and maintenance for network, communications, and AV equipment.
• IT asset inventory management/stocktakes/audits
• IT vendor support including telecom services management, IT vendor procurement
• Participate in IT planning and program execution
• Weekly timesheet entry into management systems
• Managing the site computer rooms
• Business continuity planning and execution.
• This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
• Requires to be an expert in hardware troubleshooting and repair.
• Well-versed in replacing parts of a PC.

Requirements:

• Certificate or Bachelor's degree in IT/Computer/Electronics & Communications Engineering or related discipline
• Experience with one or more of the following operating systems: Microsoft Windows 10
• Experience in Server/Dell PC Client support
• Experience with CISCO Switches/Routers/Networks, Telephony
• Implementation of structured cabling and layouts
• Experience managing complex support issues across a globally dispersed organization with multiple dependencies
• Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, and POTS.
• Knowledge of global wired and wireless network technologies, vendors, and offerings
• Knowledge of Microsoft OS, TCP/IP
• Exposure to DNS/DHCP, WAN, and LAN technologies
• Business and Requirements analysis skills
• At least 2-3 years of relevant or related experience in LAN/WAN and technical support