ITCC Support Analyst - AOC L1 Job in Mumbai at NCR Atleos

NCR Atleos is hiring for the role of ITCC Support Analyst - AOC L1!

Responsibilities of the Candidate:

• Actively monitoring alerts coming from all the platforms.
• Monitor performance and troubleshoot issues, ensuring optimal uptime and performance.
• Perform routine system administration tasks, such as user management, file system management, and backup/restore operations.
• Assist in the implementation of system upgrades and patches, following best practices and change management procedures.
• Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems.
• Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.
• Participate in on-call rotations and respond to system emergencies in a timely manner.
• Creating Bridge calls and getting all the right stake holders / resolver teams and the leadership team to drive it towards resolution and finding RCA.
• Experience with terminal management and file processing.
• Strong understanding of alert management and monitoring tools.
• Gather and analyse monitoring requirements from application owners
• Collaborate with application, service and problem teams recommending changes for performance improvements because of data from dashboards and monitoring tools

Requirements:

• Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• 1-3 years of proven experience as a Monitoring Analyst in a similar role.
• Good working knowledge of UNIX, Windows& database technologies
• Relevant certifications such as CompTIA Linux+, ITIL or ITSM certification.
• Experience with Postilion, Solarwinds Monitoring, Nagios, ServiceNow etc.
• Experience with various Cloud technologies and platforms (AWS, Azure, OpenStack, etc)