IT Technical Support Executive Job in Noida at DNH Datanet Hosting

DNH Datanet is hiring for the role of IT Technical Support Executive!

Responsibilities of the Candidate:

• Conducting electrical safety checks on equipment
• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem
• Providing timely and accurate customer feedback
• Talking to customers through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
• Testing and evaluating new technologies

Requirements:

• Degree in Computer Science or Information Technology
• Proficiency in Windows/Linux/Mac OS
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication