IT Technical Analyst Job in Bengaluru at Computacenter

Computacenter is hiring for the role of IT Technical Analyst!

Responsibilities of the Candidate:

• Strong problem-solving skills and a deep understanding of IT systems.
• Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources.
• Collaborate with other IT teams to resolve issues and improve support processes
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• Responsible for Assets management.
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

Requirements:

• Min 6 Month-2 years working experience in Onsite Desktop Support operations
• Ability to troubleshoot and resolve advanced technical issues.
• Ability to troubleshoot and resolve advanced technical issues Proficient in Microsoft Office (Excel, Word and PowerPoint).
• Proficiency in English for communication with business partners.
• Ability to operate tools, components and peripheral accessories.
• Software and Hardware Troubleshooting
• Worked on any ticketing tools. Good to know Service Now
• Able to work rotating shifts, including weekends and public holidays (If requirement from customer side on emergency)