IT Support Specialist Job in Pune at Tracelink Inc.

Tracelink Inc. is hiring for the role of IT Support Specialist!

Responsibilities of the Candidate:

• Based on strong MacOS and Windows desktop support knowledge in a global corporate environment, respond to internal IT requests in a timely manner with excellent customer service
• Provide support for business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Mimecast, Salesforce and NetSuite
• Assist in the administration of E-mail, Slack, Druva, Active Directory, Jamf, MDM, SCCM, Zoom, Adobe, and other corporate, IT and Security SaaS applications
• Execute imaging procedures and new hire technology and workspace onboarding as well as user account provisioning in accordance with requisite compliance guidelines
• Identify complex problems, investigate root-causes, and recommend scalable solutions
• Participate in a global follow-the-sun support team environment. This position may require someone who can come in early, stay late, and assist on the weekends as the business requires
• Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
• Create and update procedures and technical documentation in our knowledge base and IT support pages
• Able to work on projects and meet deadlines while maintaining quality of work and balancing with day-to-day support functions

Requirements:

• 3+ Years’ experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people
• College degree or equivalent work experience
• Excellent customer service and communication skills
• Extensive knowledge of MacOS operating systems in an enterprise environment
• Experience supporting business applications including Google G Suite for business and Microsoft Office suite
• Ability to absorb and retain information quickly