IT Support Specialist Job in Navi Mumbai at Taskus

Taskus is hiring for the role of IT Support Specialist!

Responsibilities of the Candidate:

• Respond to telephone calls and email messages from users requesting assistance.
• Log and maintain records of customer/employee queries.
• Interpret problems and analyze possible causes of hardware and software failures.
• Identify malfunctions in computer hardware, software, and telecommunications, and take appropriate action to resolve them while ensuring data and system integrity.
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as needed.
• Assist in user application testing during program implementation, migration, and system maintenance.
• Perform desktop system maintenance and upgrades, including installing OS patches.
• Create and maintain documentation for instructional procedures such as hardware/software installation.
• Document and maintain knowledge-based troubleshooting techniques.
• Maintain an inventory of company-owned computer hardware assets, peripherals, and software licenses.
• Perform scheduled preventive maintenance of computer systems.
• Troubleshoot and resolve domain-related issues effectively.
• Troubleshoot LAN and network-related issues.
• Join priority calls and actively coordinate with cross-functional teams to resolve critical incidents.
• Provide accurate and timely system, network, and server details to support resolution efforts.
• Minimize downtime by ensuring prompt issue resolution and coordination with relevant teams.
• Handle system imaging for deployment and re-deployment.
• Manage onboarding and offboarding of employees and associated IT assets.
• Be flexible to work in 24x7 shifts and extend working hours when needed to support business continuity.

Requirements:

• At least 2-3 years of minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skill
• Excellent English communication skills - both spoken and written
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.