IT Support Specialist Job in Bangalore at Consilio LLC

Consilio is hiring for the role of IT Support Specialist!

Responsibilities of the Candidates:

• Account management – using application systems such as Active Directory, Horizon, Azure, FTP, W365, and other various online review platforms.
• Support end-users (customers and employees) – with a range of application and hardware issues, within specified service level agreements (SLAs).
• Strong written and verbal communication skills are required –to provide the highest level of customer service (whether via ticketing system/phone/screen share) and to thoroughly document resolution steps.
• Attend various team and departmental meetings.
• Publish and maintain internal articles in knowledge base documentation.
• Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.
• Participate in periodic application services or technology projects to improve overall efficiency and/or services.
• Conduct training for new hires and/or act as a mentor to a less experienced team member

Requirements:

• You have at least 1+ years of experience in either IT, support, customer service or other technical role.
• You have a strong proficiency with O/S (Windows & Mac), Microsoft 365, Active Directory