IT Support Services Analyst Job in Bangalore at Clarivate

Clarivate is hiring for the role of IT Support Services Analyst!

Responsibilities of the Candidate:

• Monitor critical elements of the IT infrastructure, responding to system alerts and user requests for assistance, you provide the front-line support required to delight both our internal and external customers. 
• Be instrumental in helping users resolve issues with hardware, software, connectivity, and product-specific incidents or work requests.
• Provide real-time ticket entry and effective communications between customers and subject matter experts.  You will provision hardware and software, maintaining audit controls and compliance tracking. 
• Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
• Install/uninstall, troubleshoot, data recovery, access and maintain applications, products, and equipment and Also, Identify, analyze, and repair equipment failures, and order and replace parts/material as needed.
• Provide one-on-one end-user problem resolution, performing various IT support functions such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.
• Support implementation of new and/or improved IT processes following ITSM standards and Enter all calls/incidents/requests/updates in ServiceNow.

Requirements:

• Associate degree or bachelor’s degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
• Minimum 2 years’ experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
• Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
• Experience in IT Service Management process and tools or experience.