IT Support Expert for Microsoft Office Job in Bangalore at Rohde & Schwarz

Rohde & Schwarz is hiring for the role of IT Support Expert for Microsoft Office!

Responsibilities of the Candidate:

• Consult, provision, and final testing of recommended security, update, and general settings in the R&S environment for Microsoft Office Apps and Office 2019, as well as the documentation of the change for administrators and end users in the form of FAQ pages and manuals.
• Accept and process tickets assigned to technical service. Coordination with other interfaces (e.g. Outlook/Teams or Add-ins) that arise during the completion of tasks should be carried out where necessary.
• Provide expert-level IT support for Microsoft Office applications.
• Troubleshoot and resolve technical issues related to Microsoft Office tools and functionalities.
• Collaborate with end-users to understand and address their IT support needs.
• Offer guidance and training to users on Microsoft Office best practices.
• Assist in the implementation and maintenance of Microsoft Office updates and patches.

Requirements:

• In-depth knowledge of the operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019 In-depth knowledge of possible security, update, and general settings in Office 2019 and Microsoft Office Apps In-depth knowledge of the operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019 In-depth knowledge of creating templates for Microsoft Word, Excel, and PowerPoint A Microsoft Certification would be preferred.
• Bachelor's degree in IT, Computer Science, or a related field.
• Proven expertise in providing support for Microsoft Office applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with end-users at various technical skill levels.
• Familiarity with Microsoft Office 365 and cloud-based applications.