IT Support Executive Job in Bangalore at Driver Logistics

Driver Logistics is hiring for the role of IT Support Executive!

Responsibilities of the Candidate:

• Install, configure, monitor & maintain computer applications & networks.
• Configure operating systems.
• Prioritize and manage workflow while resolving issues related to the network.
• Diagnose, troubleshoot, and resolve issues by questioning customers about the problems they are facing in a detailed fashion.
• Design computer systems to meet the requirements of the organization or clients.
• Act as the first point of contact for internal customers regarding issues with their computer systems and equipment.
• Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.
• Resolve complex problems, interact with clients through phone, emails, or chats, and provide unambiguously written instructions or technical manuals.
• Provide accurate feedback to customers promptly and ensure proper logging of all issues.
• Follow up with clients to ensure their computer systems are functioning properly after troubleshooting.
• Document technical knowledge in the knowledge database.
• Train people on how to use different types of systems.
• Monitor daily performance of technical systems.
• Assist in deploying new software or hardware systems for organizations.

Requirements:

• Bachelors in Computer Science, Software Engineering, Information Technology, or any other related discipline.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.