IT Support Engineer I Job at GE Vernova

Ciklum is hiring for the role of IT Support Engineer!

Responsibilities of the Candidate:

• Managing Service Desk system tickets
• Providing daily user support with hardware and software issues
• Preparing workstations for newcomers
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating with the Procurement department in terms of delivery and logistics
• Negotiating with IT service providers
• Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
• Managing IT assets and tracking them in the Assets Management Tool. Junior IT Support Engineer
• Managing the IT stock. Controlling the timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
• Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager
• Studying internal technical documentation, rules, and policies of the IT Department
• Transferring non-standard tasks to Middle or Senior IT Support Engineers

Requirements:

• The minimum skills a IT Support Engineer I must possess are as follows:
• Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, and GPO
• Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
• Teamwork skills: To be a team player, able to cooperate with the other team members to fulfil daily tasks
• Understanding of ITIL principles and good communication skills: To effectively convey information
• Stress resistance: To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education: To be eager to learn
• English level: Intermediate and above