IT Support Engineer Job in Mumbai at Unisys

Unisys is hiring for the role of IT Support Engineer!

Responsibilities of the Candidate:

• Services Unisys would provide include Hardware break-fix / IMACD / Deskside support / Smart hands / walk-up Kiosk. The support model would be 24x5 with shifts. FE should be able to address Complex Windows and Mac OS issues
• On-site troubleshooting for MS Office or other Commercial Off The Shelf (COTS) products
• Manual driver upgrades and fixes as applicable.
• Resolution of Client-approved-supported Software configuration issues
• Issue resolution for Client custom built applications is done by leveraging existing Knowledge Articles or if not available de-install, install, and configuration of the application as per provided standard operating procedures.  Upon completion of the Deskside Support, performance of defined acceptance testing with the Authorized User.
• Additional Blue Vest Floor Walking by Field Engineers to enable walk-up support engagement for end users.
• Network and Telecommunications including Network Access and Wi-Fi
• Productivity and Collaboration including Teams, Webex, Zoom, Jabber, and O365.
• Complex Windows and Mac OS issues.
• Providing access to systems and shares.
• Hardware fault diagnosis and peripheral support.
• Device provisioning follow-ups (aka device provisioning “last mile”);
• Issues that require coordination across resolver groups.

Requirements:

• High school degree required
• 2-4 years of hands-on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Active directory/exchange server and operating systems knowledge • A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. CompTIA certifications, and NETWORK PLUS and for legacy products, must have current product training
• Knowledge of client-specific internal procedures and service delivery requirements.
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems, and interconnectivity problem
• Ability to test and certify mainframes and/or servers with associated peripherals • using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. •Police or criminal background verification may be required