IT Support Associate Job in Bangalore at Amazon
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IT Support Associate
Amazon
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Operations Management
- Troubleshooting
- Communication Skills
- Analytical skills
- Time Management
- Problem Solving
About this Job
Amazon is hiring for the position of IT Support Associate!
Responsibilities of the Candidate:
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge of IT Troubleshooting on end-user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating systems specifically on Windows and Linux.
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in a 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
Requirements:
- Bachelor’s degree/Diploma
- 6 months to 18 months of work experience
- Good communication skills
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills in Network
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Amazon
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