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IT Support Assoc II Job in Bangalore at Amazon

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IT Support Assoc II

Amazon

  Full Time Job

  Not Disclosed

  0-1 years

  Posted  30+ days ago

Location
  • Bangalore
Skills Required
  • Communication Skills
  • Problem Solving
  • Monitoring
  • Hardware Networking
  • Multitasking
About this Job

Amazon is hiring for the job role of IT Support Assoc II!

Responsibilities of the Candidate:
  • Provide ticket-based, walk-up, and remote Helpdesk support for Amazon’s growing multi-site user base and environments.
  • Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
  • Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support, and hardware recycling.
  • Participate in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
  • Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
  • Research, procure, vet, and deploy new hardware and software solutions.

Requirements:

  • At least 5 years of related industry experience in an enterprise environment.
  • Candidate should be results-oriented and delivery-focused with demonstrated experience working with corporate users and engineering teams.
  • Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
  • Ability to multi-task and handle multiple priorities in an innovative and fast-paced environment.
  • Strong verbal and written communication skills, including an ability to effectively communicate with both business and technical teams.
  • Significant experience supporting users and their hardware and software.
  • Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows, and Unix.
  • Knowledge of networking hardware and concepts.
  • Able to integrate into a team environment as well as handle project work independently with minimal supervision.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+94 More

Who can apply
Work Experience: 0-1 years
Eligible Graduation Years: 2024, 2023, 2022
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Amazon
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